WHAT ARE YOUR SHIPPING & PAYMENT SERVICES?
MATT KING UNDERCOVER chooses to use the services of Sendle as their preferred shipping service in Australia.
Sendle makes door-to-door parcel, delivery simple, reliable and affordable across Australia. Shipping costs are calculated when you purchase through the store and proceed with payment through the secure shopping cart.
Expected delivery time is 2-3 days. It is a guideline as estimated by the shipping services we use. We do our best to support and ensure a smooth delivery, however we cannot guarantee exact timing nor do we take responsibility for unexpected delays that are out of our control.
We support Sendle in their sustainability approach as a 100% carbon neutral delivery service to anywhere in the world.
MATT KING UNDERCOVER uses the services of Aus Post for all orders outside Australia. Aus Post has an active approach to environmental management reducing their overall level of greenhouse gas emissions and driving the reduction, reuse and recycling of materials that would otherwise go to landfill. This includes putting in place actions to minimise environmental risks to our people, infrastructure and services.
Economy Air: Delivery estimate is 10+ business days
Standard: Delivery estimate is 6+ business days
Express: Delivery estimate is 2-4 business days between major metro areas
Courier: Delivery estimate 2+ business days to Canada, China, France, Germany, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Philippines, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam
Expected delivery times to different destinations are listed below. These are guidelines as estimated by the shipping services we use. We do our best to support and ensure a smooth delivery, however we cannot guarantee exact timing nor do we take responsibility for unexpected delays that are out of our control.
In general within Australia, same-city deliveries arrive overnight and deliveries to nearby cities within 2-3 days.
DELIVERY DOOR TO DOOR
Australia 2-3 days
New Zealand (Aotearoa) 4-6 days
Western Europe, Asia and Pacific 6-13 days
Rest of the world 10-15 days
We offer Shopify Payments as a secure payment gateway through our online store. This allows you to safely engage in online credit card and debit card transactions.
PayPal has also been integrated into our payment options for those who prefer to facilitate their purchases through this popular transaction service.
WHAT ARE YOUR REFUND, RETURN & EXCHANGE POLICIES?
Our return and exchange policy
Customer protection is important and we respect everyone's concern. Our objective is to work fairly towards resolution and individual satisfaction. If an exchange or refund is the best solution we are happy to arrange this. Ultimately, we hope you’ll love your undershirt and that it arrives perfectly, as intended.
MATT KING UNDERCOVER may decline your return or exchange in some situations, such as:
• Undershirts with missing labels such as branded hem tag
• Undershirts that have been lost after delivery confirmation
Returnable items
The undershirts sweat proof protection is part of the many components of the undershirt's design. We guarantee the underarm region of the undershirt where the reinforced absorbent layers create a barrier will 100% protect against sweat passing through. If you're not satisfied please contact us for the best solution.
If the undershirt has any design defects we will exchange product or refund your payment. Original shipping charges are non-refundable.
CLICK THE BELOW TO PROCESS A RETURN
CAN YOU PROVIDE ME MORE DETAILS ABOUT YOUR UNDERSHIRTS?
We offer a 100% guarantee against sweat penetrating and passing through the underarm barrier of the undershirt. Underarm protection is achieved through the integration of a sweat proof barrier. The undershirt must be returned within 30 days of purchase for domestic and international orders.
Cotton is a fantastic, high-quality, natural fabric that absorbs moisture from the body. It allows for rapid drying with airflow, however it cannot guarantee 100% protection against sweat passing through other areas beyond the underarm, sweat proof barrier.
What we do guarantee is that the underarm barrier of our undershirt will 100% protect against sweat passing through this region, which is where a high concentration of sweat glands are located.
MATT KING UNDERCOVER offers high-quality, sweat proof undershirts. They stop visible underarm stains completely. Reinforced absorbent layers within the sweat proof barrier guarantees the underarm region of outerwear remains absolutely dry.
Designed to be worn under a shirt; formal, business or casual attire. Offering protection whatever the situation, condition or occasion.
Finer details are embedded within our undershirt's intelligent design.
We at MATT KING UNDERCOVER empathise with sufferers of the excessive sweat condition known as Hyperhidrosis.
Our undershirt supports by preventing visible underarm sweat stains occurring, however it cannot solve the condition of Hyperhidrosis or support other areas of the body that may be prone to excessive sweating.
Our undershirt solution prevents visible underarm sweat stains and allows the body to regulate naturally. We recommend our undershirt as part of your overall sweat management solution.
Everybody sweats! Therefore the undershirt can be considered an essential addition to everyone's wardrobe.
If you want to eliminate uncomfortable and often embarrassing underarm sweat stains then our undershirt is the solution.
When quality and style influence your undershirt choice the MATT KING UNDERCOVER sweat proof undershirts are the perfect solution.
Our sweat proof undershirt's combine reinforced absorbent layers with a sweat proof barrier guarantees no visible underarm sweat stains.
The combination of high-end aesthetic and sweat proofing engineering is the key to the undershirts sweat management ability, giving you the protection and the confidence where it's most needed.
To ensure maximum life and performance of your undershirt follow the care instructions. We recommend your undershirts are washed inside out and hung to dry. Each product will come with detailed care label instructions.
